A. ONLINE SPANISH PROGRAMS (IMMERSION COURSES)
- No Refunds
All registrations and payments made for Spanishground online programs and immersion courses are final. We do not offer cash refunds, partial refunds, or credits under any circumstances once a purchase is completed. - Student Absence and Class Schedulings
Our educational programs run on fixed dates and specific group schedules.
- If a student is absent or misses a scheduled class, the class will not be rescheduled or made up at a different time.
- No partial or full refunds will be issued for missed classes due to student absence, scheduling conflicts, or personal reasons.
B. ONLINE STORE PRODUCTS
- Special Returns and Refunds
For products purchased directly from our online store, refunds or replacements will only be considered under special circumstances, such as:
- The product delivered is damaged, defective, or incorrect.
- There is a verified technical issue with a digital product delivery that cannot be resolved by our support team.
2. Evaluation Process
To request a review for a store product refund, you must contact us within 14 days of purchase at admin@spanishground.com with your order . number and proof of the issue (such as photos or descriptions). All approvals for store refunds are subject to evaluation by our team.
By completing your purchase on this website, you acknowledge and agree to these policies.